Refund policy

Defects and Damages

PlanToys undergo rigorous quality inspections, however if you believe there is an issue with your order, please contact us as customercare@plantoysinc.com as soon as possible with your order details, as well as photos and a description of the issue. This will help us properly asses the issue, and work towards a resolution.

Return Policy

PlanToys accepts returns within 30 days of an order’s delivery date as long as a proof of purchase can be provided, and the return is confirmed to be new, and unopened. Please note that you'll be responsible for the return shipping cost. Final sale items are not eligible to be returned.

Refund Process

Once received, your return will undergo an inspection to ensure all conditions are met. If so, a refund will be issued to the original payment method for the total cost of the item(s) you have returned. Initial shipping costs are nonrefundable, and any applied promotions on the order are not able to be reused. The refund process can take up to 5-10 business days upon receiving your return. 

Gift Returns

If you would like to return a gift, please provide as much detail as possible in order for us to obtain the order information. If we're able to proceed with your return, we can issue a refund in the form of site credit.

Exchanges

We're unable to offer traditional exchanges. We recommend proceeding with a return, and ordering the item(s) of your choice at your earliest convenience.

Organizing a Return

Returns sent with no prior communication are subject to be forfeited.